Frequently asked questions

The card allows you to collect points and use them to pay for visiting a doctor, doing medical tests, and shopping at a pharmacy.

Every month cardholders receive special offers at Veselības centru apvienība polyclinics, Centrālā laboratorija and Mēness aptieka in 330 locations across Latvia!

For a list of offers, see www.veselibaskarte.lv/en/offers

 

The card can be received at any Mēness aptieka, Centrālā laboratorija or VCA polyclinic by filling out the questionnaire and signing it with your own hand. Until 31.12.2022, issuing the card is free of charge. 

When filling out a questionnaire for a new Veselība card, please indicate the number of the previous loyalty card so that your accumulated points, purchase history and other benefits are transferred to the new card.

You can pay with points at any Mēness aptieka, Centrālā laboratorija or VCA polyclinic. The procedure for collecting points and using them to pay is described in detail in the Loyalty Program Rules, see www.veselibaskarte.lv. 

For every 1,00 EUR (one euro) spent, the loyalty program member is credited with 1 (one) point;

Points are granted if the amount of a single purchase or service is at least 1,00 EUR (one euro);

One point is equivalent to 0,01 EUR (one euro cent).

Points must be used within one calendar year. Once a year, in February of the current year, loyalty points accumulated and not used until the end of the previous calendar year expire without compensation.

The accumulated points can be used for settlements at Mēness aptieka, Centrālā laboratorija or VCA polyclinic, receiving a discount of up to 50 % of the value of goods or services, by informing about such a desire before making a payment. 

Points are not granted if a member of the loyalty program

purchases in AS "SENTOR FARM APTIEKAS" pharmacies:

• medicines and medical products compensated by the state (including for the part of the purchase covered by the loyalty program member or the insurance company);
• promotional goods (when a person receives a discount or other benefit);
• goods reimbursed by insurance companies (points do not accumulate for the part of the purchase covered by the insurance company).

At the service points of AS "Veselības centru apvienība", SIA "Dzelzceļa veselības centrs" and SIA "Centrālā laboratorija" points are not granted for:

• services paid by the state;
• patient fees;
• purchase of a gift card;
• services paid by the insurance company;
• services to which another discount is applied.

It is impossible to pay with points if a member of the loyalty program purchases in AS "SENTOR FARM APTIEKAS" pharmacies:

• medicines and medical products compensated by the state (including for the part of the purchase covered by the loyalty program member or the insurance company);
• goods reimbursed by insurance companies (points do not accumulate for the part of the purchase covered by the insurance company).

At the service points of AS "Veselības centru apvienība", SIA "Dzelzceļa veselības centrs" and SIA "Centrālā laboratorija" it is impossible to pay with points for:

• services paid by the state;
• patient fees;
• purchase of a gift card;
• services paid by the insurance company;
• services to which another discount is applied.

The accumulated points cannot be transferred to the Veselība card of another member of the loyalty program.

The number of points received for a purchase or service and the total amount of points accumulated on the card is indicated in the document confirming payment, e. g., in an electronic check or receipt.

When submitting the questionnaire, you must present an identity document (passport or ID card) so that we can verify your identity and make sure that the potential member of the loyalty program is an adult (at least 18 years old). 

Types of data processed (first name, last name, date of birth (day, month, year), personal ID number, gender, place of residence (city or region), contact information (e-mail address, phone number), as well as data arising from participation in the loyalty program, including those related to health) and purposes of their processing:

1. First name, last name, date of birth and gender are needed to identify you, administer your registration and participation in the loyalty program, including informing you about news, sending you non-personalized offers and based on your purchase history, gender, age group and region, to make you personalized offers not related to the processing of your health data.

2. A phone number and email address are required to be able to contact you regarding your participation in the loyalty program and to send you up-to-date information and offers.

3. The personal ID number is necessary to identify you accurately and, within the framework of the loyalty program, to provide a combination of health care and related services coordinated by data handlers. For instance, to ensure pharmaceutical care, regular health monitoring, correct intake of prescribed medicines, food supplements and other preparations by patients, monitor the effectiveness of treatment and prevent side effects, send you personalized offers and reminders regarding your processed health data.

4. In order to achieve the aforementioned purposes, the following health data are processed: diagnoses made,

information about the health care services received and their scope (treatment, laboratory tests, pharmaceutical care), prescribed and received medicines, information about food supplements and other preparations, warnings about possible side effects. Your data, except the aforementioned, is not processed without legal grounds and is not sent to third countries. Personal data is not processed for any other purposes except the initial ones. You have the right to familiarize yourself with your data, correct them, restrict their processing, withdraw your consent, as well as file a complaint to the supervisory authority for the protection of personal data. E-mail for additional information: [email protected]

The personal ID number is necessary to identify you accurately and, within the framework of the loyalty program, to provide a combination of health care and related services coordinated by data handlers. For instance, to ensure pharmaceutical care, regular health monitoring, correct intake of prescribed medicines, food supplements and other preparations by patients, monitor the effectiveness of treatment and prevent side effects, send you personalized offers and reminders regarding your processed health data.

The Veselība card is issued for an indefinite period of time (the expiration date is not indicated on it).

The Veselība card is valid until the moment when participation in the loyalty program is terminated (according to the section "Termination of participation in the loyalty program" of the Rules), or while the loyalty program is in effect.

The digital version of the card will be available soon. As soon as it is available, we will inform via www.veselibaskarte.lv and the contact information specified by the customer.

 

If you need to change your last name or contact information (phone number or email address), you can do so:

• in person at any customer service point by presenting an identity document;
• by writing to the email address [email protected] (the application must contain a secure electronic signature of the loyalty program member and a timestamp).

In case of loss, damage or theft of the Veselība card, the loyalty program member is obliged to report this by submitting an application to cancel the Veselība card and issue a new card. The loyalty program member must sign such an application with his own hand, and if the claim is submitted electronically, put a secure electronic signature and a timestamp.

The application can be submitted in person at any customer service point, by mail to the registered address of the data processor or to the e-mail address of the data handler (the application must contain a secure electronic signature of the loyalty program member and a timestamp).

 

Questions can be sent to the e-mail address [email protected] or asked by phone 67617805. 

More detailed rules of the loyalty program can be found here