Frequently asked questions

  • What are the advantages of the card?

    The card allows you to collect points and use them to pay for visiting a doctor, doing medical tests, and shopping at a pharmacy.

    Every month cardholders receive special offers at Veselības centru apvienība polyclinics, Centrālā laboratorija and Mēness aptieka in 330 locations across Latvia!

    For a list of offers, see www.veselibaskarte.lv/en/offers

     

  • Where can I get the card and how much does it cost?

    The card can be received at any Mēness aptieka, Centrālā laboratorija or VCA polyclinic by filling out the questionnaire and signing it with your own hand. Until 31.12.2022, issuing the card is free of charge. 

  • What if I already have an old Veselība or Veselība+ card from Mēness aptieka?

    When filling out a questionnaire for a new Veselība card, please indicate the number of the previous loyalty card so that your accumulated points, purchase history and other benefits are transferred to the new card.

  • Where can I pay with points?

    You can pay with points at any Mēness aptieka, Centrālā laboratorija or VCA polyclinic. The procedure for collecting points and using them to pay is described in detail in the Loyalty Program Rules, see www.veselibaskarte.lv. 

  • How many points are accumulated per purchase?

    For every 1,00 EUR (one euro) spent, the loyalty program member is credited with 1 (one) point;

    Points are granted if the amount of a single purchase or service is at least 1,00 EUR (one euro);

    One point is equivalent to 0,01 EUR (one euro cent).

  • How long are points valid?

    Points must be used within one calendar year. Once a year, in February of the current year, loyalty points accumulated and not used until the end of the previous calendar year expire without compensation.

  • How can I spend the accumulated points?

    The accumulated points can be used for settlements at Mēness aptieka, Centrālā laboratorija or VCA polyclinic, receiving a discount of up to 50 % of the value of goods or services, by informing about such a desire before making a payment. 

  • In which cases are points not granted?

    Points are not granted if a member of the loyalty program

    purchases in AS "SENTOR FARM APTIEKAS" pharmacies:

    • medicines and medical products compensated by the state (including for the part of the purchase covered by the loyalty program member or the insurance company);
    • promotional goods (when a person receives a discount or other benefit);
    • goods reimbursed by insurance companies (points do not accumulate for the part of the purchase covered by the insurance company).

    At the service points of AS "Veselības centru apvienība", SIA "Dzelzceļa veselības centrs" and SIA "Centrālā laboratorija" points are not granted for:

    • services paid by the state;
    • patient fees;
    • purchase of a gift card;
    • services paid by the insurance company;
    • services to which another discount is applied.
  • In which cases it is not possible to pay with the accumulated points?

    It is impossible to pay with points if a member of the loyalty program purchases in AS "SENTOR FARM APTIEKAS" pharmacies:

    • medicines and medical products compensated by the state (including for the part of the purchase covered by the loyalty program member or the insurance company);
    • goods reimbursed by insurance companies (points do not accumulate for the part of the purchase covered by the insurance company).

    At the service points of AS "Veselības centru apvienība", SIA "Dzelzceļa veselības centrs" and SIA "Centrālā laboratorija" it is impossible to pay with points for:

    • services paid by the state;
    • patient fees;
    • purchase of a gift card;
    • services paid by the insurance company;
    • services to which another discount is applied.
  • Can I transfer the points to another card?

    The accumulated points cannot be transferred to the Veselība card of another member of the loyalty program.

  • How can I check the number of my accumulated points?

    The number of points received for a purchase or service and the total amount of points accumulated on the card is indicated in the document confirming payment, e. g., in an electronic check or receipt.

  • Why is it necessary to present a document?

    When submitting the questionnaire, you must present an identity document (passport or ID card) so that we can verify your identity and make sure that the potential member of the loyalty program is an adult (at least 18 years old). 

  • Where will my personal data be used?

    Types of data processed (first name, last name, date of birth (day, month, year), personal ID number, gender, place of residence (city or region), contact information (e-mail address, phone number), as well as data arising from participation in the loyalty program, including those related to health) and purposes of their processing:

    1. First name, last name, date of birth and gender are needed to identify you, administer your registration and participation in the loyalty program, including informing you about news, sending you non-personalized offers and based on your purchase history, gender, age group and region, to make you personalized offers not related to the processing of your health data.

    2. A phone number and email address are required to be able to contact you regarding your participation in the loyalty program and to send you up-to-date information and offers.

    3. The personal ID number is necessary to identify you accurately and, within the framework of the loyalty program, to provide a combination of health care and related services coordinated by data handlers. For instance, to ensure pharmaceutical care, regular health monitoring, correct intake of prescribed medicines, food supplements and other preparations by patients, monitor the effectiveness of treatment and prevent side effects, send you personalized offers and reminders regarding your processed health data.

    4. In order to achieve the aforementioned purposes, the following health data are processed: diagnoses made,

    information about the health care services received and their scope (treatment, laboratory tests, pharmaceutical care), prescribed and received medicines, information about food supplements and other preparations, warnings about possible side effects. Your data, except the aforementioned, is not processed without legal grounds and is not sent to third countries. Personal data is not processed for any other purposes except the initial ones. You have the right to familiarize yourself with your data, correct them, restrict their processing, withdraw your consent, as well as file a complaint to the supervisory authority for the protection of personal data. E-mail for additional information: [email protected]

  • Why do you ask a personal ID number?

    The personal ID number is necessary to identify you accurately and, within the framework of the loyalty program, to provide a combination of health care and related services coordinated by data handlers. For instance, to ensure pharmaceutical care, regular health monitoring, correct intake of prescribed medicines, food supplements and other preparations by patients, monitor the effectiveness of treatment and prevent side effects, send you personalized offers and reminders regarding your processed health data.

  • How long is the card valid?

    The Veselība card is issued for an indefinite period of time (the expiration date is not indicated on it).

    The Veselība card is valid until the moment when participation in the loyalty program is terminated (according to the section "Termination of participation in the loyalty program" of the Rules), or while the loyalty program is in effect.

  • Does the card have a digital version?

    The digital version of the card will be available soon. As soon as it is available, we will inform via www.veselibaskarte.lv and the contact information specified by the customer.

     

  • How can I correct my personal data?

    If you need to change your last name or contact information (phone number or email address), you can do so:

    • in person at any customer service point by presenting an identity document;
    • by writing to the email address [email protected] (the application must contain a secure electronic signature of the loyalty program member and a timestamp).
  • What if the card is lost?

    In case of loss, damage or theft of the Veselība card, the loyalty program member is obliged to report this by submitting an application to cancel the Veselība card and issue a new card. The loyalty program member must sign such an application with his own hand, and if the claim is submitted electronically, put a secure electronic signature and a timestamp.

    The application can be submitted in person at any customer service point, by mail to the registered address of the data processor or to the e-mail address of the data handler (the application must contain a secure electronic signature of the loyalty program member and a timestamp).

     

  • What if my question is not listed in the Frequently Asked Questions?

    Questions can be sent to the e-mail address [email protected] or asked by phone 67617805

    More detailed rules of the loyalty program can be found here

     

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